We do not accept returns or exchanges.
Prepaid magazine subscriptions may be cancelled prior to expiry by sending an email to [email protected] or by calling customer service at 1-866-969-2678. A refund amount will be calculated based on the amount paid to A Needle Pulling Thread for the subscription, less the cover price of each of the magazines already shipped, less a $15 administration fee. If a refund is owing, it will be applied to your original method of payment within 5 business days.
We will provide replacement copies for magazines that are defective or damaged when you receive them. To request a replacement copy, send an email to [email protected] including a photo showing the defect or damage, or call customer service at 1-866-969-2678. Replacement copies will only be provided for defects or damages reported within 30 days after shipping date.
Contact us at [email protected] or call 1-866-969-2678 for assistance.